Terms & Conditions

1. Agreement Scope

These Terms and Conditions govern your use of event coordination services provided by Parallel Lines ("we," "us," or "our"). By engaging our services, you accept these terms in full. If you disagree with any part, please do not proceed with service engagement.

2. Definitions

For purposes of these terms:

• Services – Event coordination services including needs assessment, vendor coordination, and guest experience design
• Client – Individual or organization engaging our services
• Event – The occasion for which services are engaged
• Agreement – The contract formed when you engage our services, including these terms and any service-specific documentation

3. Service Engagement

Services are engaged through written agreement specifying scope, deliverables, timeline, and fees. All service specifications and modifications must be documented in writing. Verbal agreements do not constitute binding commitments.

We reserve the right to decline service requests that fall outside our expertise or capacity.

4. Payment Terms

All fees are quoted in Singapore dollars (S$). Payment terms vary by service:

• Needs Assessment – Full payment due upon completion
• Vendor Coordination – 50% deposit at engagement, balance 14 days before event
• Guest Experience Design – 50% deposit at engagement, balance upon delivery of recommendations

Late payments incur interest at 1.5% per month. Client remains responsible for payment even if event is postponed or canceled unless otherwise agreed.

5. Client Responsibilities

Clients must:

• Provide accurate, complete information necessary for service delivery
• Respond to requests for information or approvals within agreed timeframes
• Maintain appropriate insurance for events as recommended
• Comply with all applicable laws, regulations, and venue requirements
• Make final decisions on vendor selection and event elements

Failure to fulfill these responsibilities may affect our ability to deliver services and does not constitute grounds for fee reduction.

6. Vendor Relationships

We coordinate vendors on your behalf but do not assume liability for vendor performance. Contracts with vendors are between you and the vendors. We provide recommendations based on our experience but cannot guarantee vendor availability, pricing, or service quality.

You maintain final decision authority on all vendor selections and agreements.

7. Intellectual Property

Documentation, templates, methodologies, and other materials we create remain our intellectual property. You receive a license to use deliverables for the specific event engaged. Reproduction or distribution of our materials without permission is prohibited.

Any materials you provide remain your property. You grant us license to use such materials solely for delivering contracted services.

8. Cancellation and Refunds

Cancellation terms:

• More than 60 days before event – 50% refund of paid fees
• 30-60 days before event – 25% refund of paid fees
• Less than 30 days before event – No refund

Needs Assessment fees are non-refundable once work begins. Postponed events are treated as cancellations unless new dates are within 90 days.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, our liability is limited to the fees paid for the specific service in question. We are not liable for indirect, consequential, special, or punitive damages including lost profits, business interruption, or reputational harm.

This limitation applies regardless of whether the claim is based on contract, tort, negligence, or any other legal theory.

10. Disclaimers

Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee specific event outcomes or that events will proceed without complications. Recommendations are based on professional judgment but cannot account for all possible variables.

11. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, government actions, pandemic, civil unrest, or infrastructure failures. If force majeure events prevent service delivery, fees are prorated for work completed.

12. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during service delivery. This obligation survives termination of services. Standard event details may be used in aggregated form for business analysis without revealing client identity.

13. Dispute Resolution

Disputes should first be addressed through good-faith negotiation between parties. If negotiation fails within 30 days, disputes may be submitted to mediation under Singapore Mediation Centre rules.

If mediation doesn't resolve the matter, disputes are subject to exclusive jurisdiction of Singapore courts. Singapore law governs these terms.

14. Modifications

We may update these terms periodically. Changes apply to services engaged after the update date. Existing service agreements remain subject to terms in effect at engagement date.

15. Severability

If any provision is found invalid or unenforceable, that provision is modified to the minimum extent necessary to make it enforceable, or if that's not possible, severed from these terms. Remaining provisions continue in full effect.

Contact for Legal Matters

Email: [email protected]

Phone: +65 6495 3782

Address: 100 Eu Tong Sen Street, #04-19 Clarke Quay Central, Singapore 059812