Privacy Policy

Introduction

Parallel Lines is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and protect data when you engage our event coordination services or interact with our website.

This policy applies to all personal information collected through our services, website, and communications with us.

Information We Collect

Contact Information

When you inquire about our services or engage us, we collect your name, email address, phone number, and company/organization details if applicable. This information allows us to respond to inquiries and provide services.

Event Planning Information

During service delivery, we collect information related to your event requirements, guest lists, vendor preferences, budget parameters, and timeline details. This information is necessary to coordinate your event according to your specifications.

Communication Records

We maintain records of communications between you and our team, including emails, messages, and meeting notes. These records ensure continuity of service and provide reference points throughout project execution.

Website Usage Data

Our website collects technical information through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on our site. This data helps us improve website functionality and user experience.

Legal Basis for Processing

We process your personal information based on:

• Contract fulfillment – Processing necessary to deliver services you've engaged us to provide
• Consent – You've given explicit permission for specific processing activities
• Legitimate interests – Processing necessary for our business operations, provided it doesn't override your rights
• Legal obligations – Processing required to comply with Singapore laws and regulations

How We Use Your Information

• Providing event coordination services according to our agreements
• Communicating with you about your event, our services, or administrative matters
• Coordinating with vendors and service providers on your behalf
• Improving our services based on feedback and performance analysis
• Maintaining records for legal compliance and dispute resolution
• Protecting our rights and preventing fraudulent or unauthorized activities

Data Sharing and Disclosure

We share your information only in these circumstances:

• Vendors and service providers – Information necessary for them to deliver services for your event
• Professional advisors – Legal, accounting, or consulting professionals when necessary
• Legal requirements – When required by law, court order, or regulatory authority
• Business transfers – In connection with merger, acquisition, or sale of business assets

We do not sell your personal information to third parties. Vendors we work with are contractually required to protect information and use it only for authorized purposes.

Data Retention

We retain personal information for different periods depending on its purpose:

• Event project information – Retained for 3 years after event completion for reference and legal purposes
• Financial records – Retained for 7 years as required by Singapore tax regulations
• Marketing communications – Until you unsubscribe or request removal
• Website analytics – Aggregated data retained indefinitely; individual user data for 26 months

After retention periods expire, we securely delete or anonymize personal information.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted transmission of sensitive data via secure protocols
• Access controls limiting information access to authorized personnel only
• Regular security assessments and updates to protection measures
• Secure storage systems with backup and recovery capabilities
• Employee training on data protection and confidentiality obligations

While we take security seriously, no system is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have these rights regarding your personal information:

• Access – Request copies of personal information we hold about you
• Correction – Request correction of inaccurate or incomplete information
• Withdrawal of consent – Withdraw consent for processing based on consent (may affect our ability to provide services)
• Portability – Receive your data in structured, commonly used format where technically feasible
• Objection – Object to processing based on legitimate interests in certain circumstances

To exercise these rights, contact us at [email protected]. We respond to requests within 30 days.

Third-Party Services

Our website and services may integrate with third-party tools:

• Analytics providers – Google Analytics to understand website usage patterns
• Communication tools – Email service providers for business communications
• Project management platforms – For coordinating event details and timelines

These providers have their own privacy policies governing their use of your information. We select providers that maintain appropriate data protection standards.

Cookies

Our website uses cookies to enhance functionality and analyze usage. For detailed information about our cookie practices and your choices, see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware we've collected such information, we delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered contacts or through prominent notice on our website. The "Last Updated" date indicates when changes were last made.

Contact Us

For questions about this privacy policy or our data practices:

Email: [email protected]

Phone: +65 6495 3782

Address: 100 Eu Tong Sen Street, #04-19 Clarke Quay Central, Singapore 059812